Help Center
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Typical requests
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Nullam aliquet tempor elit, id dictum nunc tempor ut. Praesent nisl urna, gravida ut placerat ut, gravida in turpis. Mauris ut justo metus. In et leo vel justo elementum egestas ultrices ut neque. Praesent pulvinar finibus volutpat. Curabitur lacinia egestas magna, at consectetur metus suscipit nec. Etiam posuere convallis massa, sed faucibus ligula aliquet id. Sed nunc odio, venenatis at tellus a, feugiat commodo metus. Sed suscipit hendrerit nunc, eget molestie ex porta eu. Sed eget metus consequat, suscipit mauris ut, consectetur ex.
I cannot change timeframe
1) some time units (service duration, breaktimes, opening hours and special days – begin/end time) don’t divide by new timeframe;
2) there was service provider (now deleted) with opening hours that don’t fit new timeframe.
Plugin doesn’t work / Plugin problems
1) subscription is expired and plugins are disabled;
2) number of activated plugins exceed amount allowed by subscription; please disable extra plugins;
3) no settings were inserted.
Simplybook doesn’t sync with Google calendar
1) please, notice that synchronization could take up to 10 mins;
2) if Google updates calendar app, press “Export” button again to sync;
3) wrong calendar was chosen (in Plugins // Plugins // Google calendar sync // Settings);
4) Google calendar events should be marked as “busy” for correct synchronization.
Clients/Providers didn’t get Email/SMS notification
1) Go Settings // Email/SMS Settings and check ticks in corresponding boxes;
2) Check Spam folder;
3) Incorrect email of the client or service provider;
Divide 2S1SP bookings between SP / Transfer made bookings to another Service Provider
1) Create 2nd SP and connect him/her to 2nd service;
2) Manually transfer
Can’t book a certain time/date
1) The provider can serve only 1 (x) person at a time
2) Check min time before reservation
3) Check client’s time
4) Inconsistency with opening hours/ working time of the service provider
5) Check special days
6) Check Google Calendar
7) Change timeline
How to create different schedules for services
It is possible to set up different schedules for service providers, and to connect service providers to specific services. That's why to set different schedule for service:
1. Please go to Manage // Service providers // Add service providers button and create providers for each of your services.
2. Then please in Manage // Service providers click on clock icon and set schedule for your providers.
3. Then please go to Manage // Connect service providers to services and drag and drop boxes with providers to corresponding boxes with services
4. Not necessary step. You now have Employee step on the booking page. To skip it please use Any employee selector plugin with checked "Hide other service providers from booking interface" option.
For example, you have two services "Children" and "Adults" and you create two service providers "Children tutor" and "Adults' tutor" (even if there is only one performer for both services in reality). Then you relate each service to corresponding service provider (Children-Children tutor, Adults-Adults' Tutor) and set up working days for Children tutor to Monday and Wednesday and for Adults' tutor to Tuesday and Thursday.
How to remove feedback requests
Go to Settings // Configuration, and set Feedback to Disable. Then nothing is sent.
You can also keep the Feedback email sending, but in Settings // Email and SMS settings, go to Feedback email and use it as a simple thank you email and remove any feedback request from it.
Requests that deal with prices
1. Skip show mobile application advertisement on booking pages - Gold or Platinum
2. Link removed from Iframe (white label) - Gold or Platinum
3. Our logo and link removed from email templates - Gold or Platinum
How to count sms credit
2.3 /country’s price * American price
e.x 2.3/0.0229*0.0052 = 0.5222
https://www.nexmo.com/pricing/
Using Zapier.com
Zap tutorial SimplyBook and Gmail
We are often asked how to send confirmation email to more than one email address. It may be needed if client has an agent or if some other people need to receive confirmation letters for clients or service providers. Now this option becomes available with our new application on Zapier!
Firstly, create an additional field for the 2nd recipient in admin Simplybook app with the help of “Additional Fields” plugin.
After creating an additional filed, you will see the variable name. In the picture, it is additional_field_2 (but it can be additional_field_1, additional_field_3…). This variable will contain the alternative email address needed for synchronization with Gmail. Then create a test booking on your Simplybook booking page. It is needed to notify the system that the new additional field was created in the system and is ready for further usage.
When Simplybook preparations are over, it is time to switch to Zapier settings. If you don’t have Zapier account yet, please register and add Simplybook to your list of applications. Detailed instructions, invitation link and examples are here http://blog.simplybook.me/zap-a-new-functionality-to-simplybook-me/ . After that, press “Make a New Zap”.
Next, you will need to connect your SimplyBook account.
Verify your Simplybook account.
Connect and verify your Gmail account.
You can filter SimplyBook events if needed.
In “Match up Simplybook booking to Gmail Email” select recipients of notification and select the variable of your recently created additional field. Please note, that your client will receive 2 email notifications, one from Simplibook (sent immediately) and one from Zapier (is sent in 5 minutes after booking). You may disable email notifications for clients in Simplybook Settings//Email and SMS settings by unchecking the corresponding boxes.
Then enter notification text and press “Continue”. You can create more detailed and rich notification than the one on the example by adding text and using variables from the list.
Test your newly created Zap.
Name it and turn this Zap on.
Check this Zap in the Zap list.
Congratulations, you have created a new connection that will send the copies of confirmation emails to various recipients!
Getting started
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