Help Center: Difference between revisions

== Typical requests ==

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===I cannot change timeframe===

1) some time units (service duration, breaktimes, opening hours and special days – begin/end time) don’t divide by new timeframe;

===Plugin doesn’t work / Plugin problems===

1) subscription is expired and plugins are disabled;

===Simplybook doesn’t sync with Google calendar===

1) please, notice that synchronization could take up to 10 mins;

===Clients/Providers didn’t get Email/SMS notification===

1) Go Settings // Email/SMS Settings and check ticks in corresponding boxes;

If your settings seem to be correct, but you still get this error, then  

1) go to Settings // Company opening hours end set opening hours a little bit wider then service provider's working hours (e.g. you want for your provider to work 3PM-4PM, then set company opening hours to 2:30PM-4:30 - if your timeframe is 30 minutes);

2) then please go to Manage // Service providers // Clock icon and set working hours to your provider (e.g. 3PM-4PM). On this step there shouldn't be error message;

3) now go back to Settings // Company opening hours and switch opening hours to normal schedule (e.g. 3PM-4PM).

===Divide 2S1SP bookings between SP / Transfer made bookings to another Service Provider===

1) Create 2nd SP and connect him/her to 2nd service;

===Can’t book a certain time/date===

1) The provider can serve only 1 (x) person at a time