Help Center: Difference between revisions

To change the timeframe from one setting to another, you need to  make sure that break-time are a MULTIPLE of the new settings. So you can not use a 15 minute break time if you want to set timeframe to  30 minutes from 15 minutes, because 15 minutes is not a multiple of 30 minutes (but it would be fine the other way around). Same goes for service duration, you can not have any services with duration of 20 minutes if you want to set new timeframe to 1 hour. Opening hours also need to be set accordingly to the new settings, and finally all bookings in dashboard should be deleted if they use a duration which is not a multiple of new timeframe. If you have set a break-time for specific days or in service performer’s opening hours with old the timeframe and then marked the day as “closed”, what can happen then is that the break-times problem might not be visible and you can not change the timeframe to the new setting. The timeframe setting should normally be done in the beginning of the set up process and not later on. Changing it is a complex thing especially if you have already many bookings with a duration that is not a multiple of the new timeframe. However if you are having constant problems due to this please contact “live help” and we will try to help you out.

1) some time units (service duration, breaktimes, opening hours and special days – begin/end time) don’t divide by new timeframe;