Login as User: Difference between revisions
Created page with "The '''Log in as User''' feature allows '''Organization Owners''' to securely access individual user accounts within their SimplyMeet.me organization only '''after the user has given consent'''.<br> '''This feature is not enabled by default.''' To activate it for your organization, please contact our support team. <br><br> ;Who Can Use It * '''Owners''': Have access to this feature by default (once user consent is given). * '''Managers''': Can be granted access by the Ow..." |
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The '''Log in as User''' feature allows '''Organization Owners''' to securely access individual user accounts within their SimplyMeet.me organization only '''after the user has given consent'''.<br> | The '''Log in as User''' feature allows '''Organization Owners''' to securely access individual user accounts within their SimplyMeet.me organization only '''after the user has given consent'''.<br> | ||
''' | ==How to Enable and Use the Feature== | ||
Step 1. Enable the Feature | |||
:1. Go to Organization | |||
:2. Open Settings → General Information | |||
:3. Enable the “Log in as User” toggle | |||
[[File:Sm login as user new.png|1200px|center|link=https://help.simplymeet.me/images/2/20/Sm_login_as_user_new.png]] | |||
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Step 2. Log in as a User | |||
:1. Go to Organization → Overview | |||
:2. Click the three-dot menu next to the user’s name | |||
:3. Select “Log in as User” | |||
'''Please note!''' This option only appears after the user has granted consent. | |||
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;Who Can Use It | ;Who Can Use It | ||
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* '''Managers''': Can be granted access by the Owner under '''Organization Settings''' -> '''User roles & access'''. | * '''Managers''': Can be granted access by the Owner under '''Organization Settings''' -> '''User roles & access'''. | ||
[[File:Sm allow to login as user for manager.png|1200px|center|link=https://help.simplymeet.me/images/6/62/Sm_allow_to_login_as_user_for_manager.png]] | [[File:Sm allow to login as user for manager.png|1200px|center|link=https://help.simplymeet.me/images/6/62/Sm_allow_to_login_as_user_for_manager.png]] | ||
* '''Members''': Cannot access this feature. | |||
* Members: Cannot access this feature. | |||
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;User Consent Requirements | ;User Consent Requirements | ||
For privacy and security, consent is required before any user account can be accessed:<br> | For privacy and security, consent is required before any user account can be accessed:<br> | ||
* '''New Users''': Consent is requested in the invitation email when they’re added to the organization. | * '''New Users''': Consent is requested in the invitation email when they’re added to the organization. | ||