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• Configuration settings list
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• Typical requests

Typical requests

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I cannot change timeframe

1) some time units (service duration, breaktimes, opening hours and special days – begin/end time) don’t divide by new timeframe;

2) there was service provider (now deleted) with opening hours that don’t fit new timeframe.

Plugin doesn’t work / Plugin problems

1) subscription is expired and plugins are disabled;

2) number of activated plugins exceed amount allowed by subscription; please disable extra plugins;

3) no settings were inserted.

Simplybook doesn’t sync with Google calendar

1) please, notice that synchronization could take up to 10 mins;

2) if Google updates calendar app, press “Export” button again to sync;

3) wrong calendar was chosen (in Plugins // Plugins // Google calendar sync // Settings);

4) Google calendar events should be marked as “busy” for correct synchronization.

Clients/Providers didn’t get Email/SMS notification

1) Go Settings // Email/SMS Settings and check ticks in corresponding boxes;

2) Check Spam folder;

3) Incorrect email of the client or service provider;

Divide 2S1SP bookings between SP / Transfer made bookings to another Service Provider

1) Create 2nd SP and connect him/her to 2nd service;

2) Manually transfer

Can’t book a certain time/date

1) The provider can serve only 1 (x) person at a time

2) Check min time before reservation

3) Check client’s time

4) Inconsistency with opening hours/ working time of the service provider

5) Check special days

6) Check Google Calendar

7) Change timeline

Requests that deal with prices

1. Skip show mobile application advertisement on booking pages - Gold or Platinum

2. Link removed from Iframe (white label) - Gold or Platinum

3. Our logo and link removed from email templates - Gold or Platinum

How to count sms credit

2.3 /country’s price * American price

e.x 2.3/0.0229*0.0052 = 0.5222

https://www.nexmo.com/pricing/